At we believe that you deserve to be treated in a courteous, fair and prompt manner and we aim to provide a high level of customer service at all times.

If you feel that we have not provided you with the best service then please let us know immediately as we really value your feedback. We take all customer complaints very seriously.

In the first instance you can share your concerns with the representative that you have been dealing with. They will aim to resolve the situation in a timely way.

If your complaint requires a more detailed investigation then it will be escalated to our Complaints Officer who can be contacted as follows:

Write: Complaints Officer,, Portwell House, Market Place, Faringdon, Oxfordshire SN7 7HU

Call: 01367 246130


Online: see below

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (except in the case of a business employing 10 persons or more and with a turnover or annual balance sheet total exceeding €2 million, a charity with an annual income of £1 million or more or trustees of a trust with a net asset value of £1 million or more). We are covered by the Financial Services Compensation Scheme (FSCS)

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at

Send your feedback or complaint

Use the form below.